Skillr
Joined pre-seed to lead product design through research to soft launch.
Expert Matching · Education/Consulting · Mobile App
Lead Product Designer
Overview
Skillr connected users with pros for instant advice and lessons — all over a video call.
Challenge
Users questioned paying upfront without knowing what they'd get.
Experts struggled to stay available, build appealing profiles, and get verified.
Design
Insights
Users needed proof of quality, faster refunds, and a reliable platform.
Experts needed better tools to manage availability and stay motivated.
Calls
Offer value upfront, build trust, and set expectations.
Solution
Made it easy for experts by simplifying profile setup, verification, and availability updates.
Built trust with rich bios, user reviews, gift sessions, and a clear refund policy to reduce risk.
Outcome
+54%
User Satisfaction
4x faster
Response Time
Trust wins
Incentives drive engagement
Involvement
Product Strategy
User Research
User Testing
Data Analysis
UX Writing
UX Design
UI Design
Motion Design
Feedback
